Orders And Returns

📦 Orders & Returns🛒 Order Process

1. Once your order is placed, you will receive a confirmation email with your order details.
2. Orders are typically processed within 2 working day.
3. You will receive a second email with tracking information once your order has been dispatched.

✏️ Order Modifications & Cancellations

1. If you need to make changes to your order or cancel it, please contact us within 12 hours of placing the order.
2. Once the order has been processed or shipped, we may not be able to accommodate changes.

🔄 Return & Exchange Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your item, you may request a return or exchange under the following conditions:

1. Returns or exchanges must be requested within 7 days of receiving your order.
2. Items must be unused, in original packaging, and in resalable condition.
3. Proof of purchase is required.

Non-returnable items include:

1. Clearance or promotional items
2. Customized or special-order products
3. Items showing signs of wear or damage

📬 How to Return an Item

1. Email us at [enquiries@uvaluelights.com] with your order number and reason for return.
2. We will provide return instructions and address.
3. Return shipping fees will be borne by the customer unless the item is faulty or incorrect.

💳 Refunds

1. Approved refunds will be processed within 5–7 working days upon receiving the returned item.
2. Refunds will be issued via the original payment method.

📞 Need Help?

We’re here to assist!

📧 Email: [enquiries@uvaluelights.com]

📞 Call: [+65 90129898]

🕐 Mon–Fri, 9:00 AM – 5:00 PM